Hopefully everyone knows that Time Matters has a recycle bin. Each time a record is deleted, it goes into the recycle bin, where it can easily be retrieved. I know that it has saved many firms and my clients are advised to monitor the recycle bin.
When an email is saved from Outlook to Time Matters, it creates a Time Matters email ( in essence the contents from Outlook are copied into that record). If the email has attachments, you are prompted asking how to deal with the attachments. If you select – save as attachments. They are stored as attachments to that Time Matters email.
If a user deletes that email, the attachment is also deleted. Not a problem. The email is in the recycle bin. You can retrieve that email easily.
The Problem – the attachment is not re-stored. It is lost.
If you were trained by me, you were instructed to never delete that Outlook email. We would have to go find that email and re-save it from Outlook. This is a known issue in all version of Time Matters (at least after version 5 I believe)